Privacy policy

Privacy policy

Serim Prestari Servicii recognizes the importance of processing personal data and is committed to protecting its confidentiality and security by complying with Regulation 2016/679 (hereinafter GDPR).

Any changes to this privacy policy will be announced via email.

What kind of personal data do we collect?

Personal data includes: name, surname, and email address.

What is our cookie policy?

Serim Prestari Servicii uses cookies that are essential for the basic functioning of the website. An "internet cookie" (also known as a "browser cookie" or "HTTP cookie", or simply "cookie") is a small file made up of letters and numbers that is stored on a user's computer, mobile device, or other equipment used to access the internet. Cookies are installed by a request sent by a web server to a browser (e.g., Internet Explorer, Firefox, Chrome).

Once installed, cookies have a specific lifespan. They remain “passive”, meaning they do not contain software programs, viruses, or spyware, and they do not access information on the user’s hard drive. The lifespan of a cookie may vary depending on its purpose. There are the following categories of cookies, which also determine their lifespan:

• Session cookies – these are automatically deleted when the user closes the browser.
• Persistent/fixed cookies – these remain stored on the user's device until a set expiration date (ranging from a few minutes to several years) or until the user deletes them manually via browser settings.

What types of cookies do we use?

a) Cookies necessary for website functionality
This website uses cookies to save user sessions and for activities strictly required for its operation.

b) Analytical cookies
Google Analytics. These cookies allow us to measure and analyze how users navigate the website. This information helps Serim Prestari Servicii to continuously improve its services and the user experience. For more information, visit the Google Analytics privacy page: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Google Tag Manager: A web analytics service provided by Google. Google Tag Manager helps incorporate, edit, and remove various tracking tags (codes).

c) Third-party cookies
Certain content sections on the website may be provided through third parties, not the website owner, in which case these are referred to as third-party cookies.

How can cookies be disabled?

Disabling or refusing cookies may make the Serim Prestari Servicii website difficult to visit and may limit its usability.

You can configure your browser to reject cookies or accept cookies only from certain websites. However, rejecting or disabling cookies does not mean you will stop receiving online advertising—only that it will no longer be tailored to your preferences and interests as inferred from your browsing behavior.

All browsers allow changes to cookie settings. These settings are usually found in the "options" or "preferences" menu of your browser.

What is the purpose of processing personal data?

We use your personal data to contact you and maintain communication with you.

Your rights:

a) The right to be informed about how personal data will be used;
b) The right to access personal data;
c) The right to correct data if it is incorrect or incomplete;
d) The right to be erased (the so-called Right To Be Forgotten), to no longer be included in future communications or processing;
e) The right to restrict processing beyond mere storage;
f) The right to data portability to make it available for use on other platforms or services;
g) The right to object to the use of your data in marketing campaigns;
h) The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

You can exercise these rights individually or collectively by simply sending a request to our headquarters at Bucharest, 1 Decembrie 1918 No. 177, Roșu, 077042, or via email at sales@serimromania.com. The request will be resolved within 15 days from receipt.

How can you access, control, and correct your personal information?

We respect your right to access, modify, request deletion, or restrict the use of your personal data, in accordance with Regulation 2016/679.

You have the right to know what personal information we hold about you. Upon request, we can provide a copy of your personal data in a structured format. If your data is incorrect or incomplete, you have the right to update it or ask us to update it.

You also have the right to object to the processing of your personal data. Furthermore, you can ask us to delete or restrict the way we use your data.

To whom may we disclose your personal data and for what purpose?

We may disclose your personal information to third parties if necessary to maintain contact with you. We try to limit the amount of disclosed information to only what is directly relevant and necessary for the specified purpose. We do not sell, rent, or otherwise disclose your personal information to third parties for marketing or advertising purposes without your consent.

Change in ownership

If we are subject to a merger or acquisition by another company, we may share your information in accordance with our privacy standards. In such an event, we will request the new entity to follow this privacy policy concerning your personal information. If we plan to use your information for purposes not covered in this policy, you will receive advance notice regarding the new processing purposes.

How long do we retain your personal data?

We retain your personal data as long as necessary to maintain communication with you.

In accordance with applicable laws, we are required to retain certain information for a minimum period in case of investigations or legal disputes by law enforcement authorities. Once your data is no longer needed, we will securely delete it. We respect your legal right to request deletion of your personal information from our systems.

How is your personal data protected?

We protect your personal information using technical and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure, or alteration.

Personal data breach

If a personal data breach occurs, the Company will notify the Romanian National Supervisory Authority for Personal Data Processing (A.N.S.P.D.C.P.) without undue delay and, if possible, within 72 hours from the time the breach is discovered, unless it is unlikely to pose a risk to the rights and freedoms of natural persons.